Plan, organize, develop and provide operational support of VIP event programs to source full event cycle.

Key Responsibilities:

Planify VIP workshop in collaboration with marketing, retail and L&D team.

  • Identify VIP workshop requirements based on marketing and retail needs and make event plan according to marketing and retail calendar.
  • Partner with VM, Marketing, retail and L&D team to prepare relevant event content & merchandising to maximize VIP client experience.
  • Ensure the products and SMP needed in VIP workshops in cooperation with marketing team.
  • Research for client activity and catering menu and arrange the program with agencies to guarantee quality of workshop.
  • Set the client target based on the event purpose with CEM, marketing and retail team and arrange client love call for telemarketers.
  • Communicate with forefront staffs for accurate execution of the event at POS level.
  • Manage workshop budget to maximize profit and report to marketing team.
  • Inline and cross communicate to make sure of accuracy of event executions, resulting in enhancing client experience and achieving retail excellence.
  • Work closely with retail, marketing and CEM team to provide any VIP event related support required.

Conduct VIP workshops to optimize VIP brand loyalty and enhance Chanel brand essentials.

  • Host VIP workshop as main presenter with Beauty Confident posture and attitude.
  • Create presentation content & client service scenario and deliver to the forefront staffs
  • Be brand ambassador and interact to clients in relevant manner to elevate the quality of the event
  • Maintain a close relationship with BAs to understand POS' event needs, interests and concerns for business growth.

Measure Effectiveness and Feedback on VIP events.

  • Be accountable for client loyalty quantitative and qualitative KPIs by weekly & monthly event reporting
  • Share observations and feedback regarding event execution & client reaction and other insights to office team.
  • Proactively brining competitors' move and trends regarding VIP workshop to Retail, Learning, marketing and CEM.

Job Requirements :

  • More than 3-5 years' experience in the cosmetic field
  • Excellent therapist skills
  • Excellent presentation skills & strong communication skill
  • Analytic thinking
  • Ability to communicate fluently in both verbal and written English
  • Operation skills of computer utility

Seniority level

Employment type

Job function

Retail and Luxury Goods and Jewelry

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