Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

Job Description

Job Description

  • Position     : Store Manager
  • Department : Retail
  • Reporting To: Retail Manager

Role Mission

  • Four main missions:
  • Staff Management
  • Inventory Management
  • Housekeeping
  • Sales Management
  • Operate the store through superior customer service, sales management, professional selling and effective staff management
  • Manage the Gucci business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment

Key Accountabilities

Staff Management

  • Hire, evaluate, train, position and discipline the staff in a manner consistent with Gucci policies to reflect business strategy and meet sales goals
  • Motivate staff to achieve sales goals
  • Encourage and support the individual development of staff and communicate to Retail Manager staff suggestions and needs; encourage exchange of ideas
  • Promote and maintain harmonious staff relations
  • Develop a standard training program for all new employees and implement a yearly training program for all existing employees
  • Determine the needs for coverage and define scheduling

Inventory Management

  • Ensure proper inventory mix matching to market needs
  • Review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
  • Present merchandise in a manner consistent with Gucci standards, in order to maximize sales and merchandise turn
  • Instruct and supervise staff in the correct execution of all Gucci operating procedures, including merchandise receipt, pricing, counts and sales

Sales Management

  • Uphold excellent quality, in conjunction with efficient and friendly customer service  Monitor staff performance to ensure that excellent customer service is maintained
  • Aim to exceed customer expectations of Gucci services and products, thereby ensuring high customer satisfaction at all times
  • Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist)
  • Be aware of local trading environment and its impact on our sales, including competitors’ trading activities


  • Implement and follow proper visual presentation guidelines to project the Gucci image and benefit sales through presentation
  • Make timely window and interior display changes pro-actively to feature various new items and create excitement
  • Maintain the highest standard of housekeeping both on and off the sales floor at all times

Administrative Management

  • Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager
  • Take necessary actions to effectively control costs and ensure efficient operation in store
  • Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
  • Implement and support all security measures

Communication and Reporting

  • Inform Retail Manager of decisions and procedures relating to business issues made at the store level
  • Obtain approval prior to implementation of new programs or procedures
  • Provide clear and informative business review


Perform other duties as required

Job Type


Start Date



Full time



Seniority level
Not Applicable

Employment type

Job function
Sales and Business Development

Luxury Goods and Jewelry

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