Business Operations Analyst

We’re proud to be in the solutions business at Dell Technologies. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.

Join us as a Analyst on our Business Support team in Seoul, Korea to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Business Operations Analyst, you will collaborate with our customers to define business requirements while providing solutions and tools that strengthen business processes. You will define objectives based on end-user needs and identify the organization's strengths, finding ways to use that knowledge to maximize opportunities. You will understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives.

You Will

  • Produce accurate maintenance quotes for our customers.
  • Liaise with the Dell EMC Renewal Sales organization to ensure seamless quote workflow.
  • Serve as the facilitator to the internal sales booking team to ensure that booked Purchase Orders are compliant.
  • Provide a detailed view of customers’ product portfolio by ensuring configurations are accurate through different internal systems.
  • Manage contract activity for Renewal Sales including upgrades, de-installation and modify and maintain the integrity of the database.

Take the first step towards your dream career

Essential Requirements

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

  • Undergraduate degree or equivalent industry experience.
  • 2+ years of relevant experience.
  • Excellent communication & analytical skills.
  • Expert with ERP system
  • Customer focused

Desirable Requirements

  • Industry related experience.
  • IT background

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Id: R149492Job Function: Business Support

Seniority level
Not Applicable

Employment type

Job function
General Business

IT Services and IT Consulting, Computer Hardware Manufacturing, and Computer Software

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